Home  /  Returns & Complaints
PL HU SK SI HR CZ

Returns & Complaints

Last Updated: August 21, 2026

At Urfemin, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and complaints process in accordance with EU consumer protection regulations.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. The withdrawal period expires after 14 days from the day you (or a third party designated by you) take physical possession of the goods.

2. Conditions for Return

  • Products must be returned in their original packaging, unopened, and in the same condition as received.
  • You are responsible for the direct cost of returning the goods, unless the product is defective or we have made an error.
  • We recommend using a tracked shipping service for returns.

3. How to Return a Product

  1. Contact our customer support team at support@urfemin.shop within the 14-day period to inform us of your decision to return the product.
  2. Package the product securely in its original packaging.
  3. Send the package to the address provided by our support team.
  4. Once we receive and inspect the returned product, we will issue a refund within 14 days.

4. Refunds

  • We will refund the full purchase price, including standard shipping costs, within 14 days of receiving the returned product.
  • Refunds will be made using the same payment method you used for the original transaction.
  • If the product is damaged or not in its original condition, we may deduct an amount to cover the diminished value.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@urfemin.shop with a description and photo of the issue. We will arrange for a replacement or full refund, including return shipping costs.

6. Complaints Procedure

If you have any complaints about our products or services, please contact our customer support team. We will acknowledge your complaint within 48 hours and strive to resolve it within 14 days.

7. Exceptions

Certain items are not eligible for return:

  • Products that have been opened or used (except for defective items).
  • Products that have been damaged by improper handling.

Important: This Returns & Complaints policy applies to all customers in the European Union. For customers outside the EU, additional shipping and return costs may apply.

Effective date: August 21, 2026